Guest (EN)

1. General Questions

• 1.1 What are the advantages of the Smarthotel service?
• 1.2 What data is needed to use the Smart Check-in/out?
• 1.3 Who can use the Smarthotel Service via the booking platform?
• 1.4 How can I tell if a hotel is a Smarthotel ?
• 1.5 Can I book a Smarthotel through conichi?
• 1.6 How do you store my data? 

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2. Smart Check-in & Arrival

• 2.1. How does the hotel receive my information prior to my arrival? 
• 2.2. What do I have to do when I arrive at the hotel?
• 2.3. How does the payment process change?

3. Mobile Payment

• 3.1. Which credit cards do you accept? 
• 3.2. I have entered my credit card details, but am unable to store them - what do I do? 
• 3.3. Do I have to deposit my credit card details? How do I know they will be securely handled? 
• 3.4. Will my credit card details be shared with the hotel?
• 3.5. Is my credit card information secure? 
• 3.6. What is a PCI compliant payment?

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4. Smart check-out and invoice

• 4.1 How do I trigger the Smart Check-out?
• 4.2. How do I inform the hotel of my billing address?
• 4.3. How will I receive my invoice? 
• 4.4. How do I receive a corrected invoice if the address is incorrect?

5. Miles & More

• 5.1. Where can I enter my Miles & More card number?
• 5.2. I cannot save my Miles & More card number - what should I do?
• 5.3. When will I see my miles on my Miles & More account? 
• 5.4. How many miles will I earn per stay?