1. General Questions
- 1.1 What is a Smarthotel?
- 1.2 What are the benefits of becoming a Smarthotel?
- 1.3 What are the benefits for corporates?
- 1.4 How do I become a Smarthotel?
- 1.5 What are the costs for hoteliers?
- 1.6 How can a guest identify a Smarthotel?
2. Booking Engines
3. iPad & Equipment
- 3.1 Do I have to use my own apple ID or is an Apple ID provided?
- 3.2 I’ve forgotten my Apple ID password, what do I do?
- 3.3 How do I run software updates?
- 3.4 I cannot update the app, what do I do now?
- 3.5 I’ve recieved my iPad, how do I use the hotelier app?
- 3.6 The conichi hotelier app is not working - what do I do?
4. conichi Merchant Center (CMC)
- 4.7 Is it possible to amend the email address to which the registration forms are sent?
- 4.1 What is the difference between an admin and a user account?
- 4.10 Is it possible to change the order of the ‘guest folders’?
- 4.11 Can the hotel upload photos?
- 4.2 The link to create a new password is no longer valid - what should I do?
- 4.3 How do I reset my password?
5. Smart Check-in
- 5.1 What are the benefits of Smart Check-in?
- 5.2 What data is required for Smart Check-in?
- 5.3 When does the hotel receive the guests' arrival list?
- 5.4 In the instance the registration form cannot be opened, is unreadable or incomplete - what happens now?
- 5.5. A guest is on the iPad, but has no reservation in our PMS - what happens now?
- 5.6 What can I do if the guest has already been checked in on the iPad but has yet to arrive?
6. Mobile Payment
- 6.1 Will guest credit card details be visible to Smarthotels?
- 6.2 How does Mobile Payment work?
- 6.3 How long am I able to charge the guest credit card through the hotelier app?
- 6.4 I can’t charge the guest - what do I do?
- 6.5 How and when does the hotel receive proof of payment?
- 6.6 An error message appears when carrying out a transaction - what do I do?
7. Smart Check-out
- 8.8 When will I receive an invoice from conichi for Smarthotel Services?
- 8.1 Who is SumUp LTD?
- 8.2 What are the transaction fees for the hotel?
- 8.3 How does the hotel see the daily or monthly transaction overview?
- 8.4 When and by whom does the hotel receive the payment?
- 8.5 I have made an error and undercharged the guest- what do I do?